Essential Oil Diffuser Aromatherapy Diffuser – Art Glass Oil Diffuser with Auto Shut-Off Protection 4 Timer Setting 7 Colors Changed LED Night Light for Home Office Decor Gift (Grey Wave)

Company Customer Care Was Good
The best way I can tell others that this company took care of my issue is by showing you the emails that took place between us. They asked me to share my experience on Amazon.My diffuser didn’t stay on for long. I kept it because it is beautiful and goes so well with my decor. I decided to email them about the issue and they sent a new unit that works well. Also to note, the power plug on the new unit is now on the side, not on the bottom which is helpful. It was difficult to plug it in, on the bottom, when it was full of water.Follow the instructions to not overfill and not get water in air outlet channel(this information follows in the email thread). If it doesn’t work properly, email the company. They had the new unit to me within a week. I have the grey swirled glass model.I ran the new unit and actually timed it, and it was on for 3 hours yesterday. Hopefully it continues to perform as advertised.Dec 4, 2022 10:38 AMHello, I bought one of your diffusers last May. It is beautiful, however it has NEVER stayed on for more than 45 minutes. Is there something I can do to fix this?Dec 4, 2022 8:40 PMHello Karyn, Thanks for contacting with us. We are sincerely sorry for all the inconvenience caused. Could you please kindly check the following to troubleshoot the problem? Thanks for your efforts. 1) Is the water adequate and under the max line? 2) Has the water flowed into the air outlet and destroyed the base? If so, keep the base dry for hours.（ Do not move or tilt the essential oil diffuser during the operation.） 3) Use the cotton swab to scrub the mid-hole(mist disc) of the reservoir. 4) Unplug the diffuser and plug it back in or turn it off and on a few times. If the unit still can not work properly after you tried out above options, we’d like to send you a new replacement. Looking forward to your soonest reply and best wishes~ EQUSUPRO Customer Service ManagerDec 6, 2022 11:27 AMI have done all those things. It never stayed on for any length of time, but I love the look of it, so I kept it. It seems to stay on for 15-20 minutes, tops. Not good when there’s company.Dec 6, 2022 9:55 PMHello Karyn, We are sincerely sorry for all the inconvenience caused. Does it work if we send you a brand new diffuser as replacement? Kindly advise us your n-a-m-e and the detailed a-d-d-r-e-s-s then we will arrange the shipment for you. And you may please KEEP the original unit and no need for return. Looking forward to your soonest reply and best wishes~ EQUSUPRO Customer Service ManagerDec 8, 2022 3:48 PMThank you very much for sending a replacement. My name and address:Dec 8, 2022 8:41 PMHello Karyn, The replacement has been sent and you should be able to receive it in 3-5 business days. Here is some advice for using our oil diffuser for long-life time using. 1)When adding or pouring water from the water tank, be careful not to split any water into the air outlet which could destroy the base, keep the base dry. 2)Use the cotton swab to wipe the mid-hole (mist disc) of the reservoir every 7-time using. 3) Do not move or tilt the essential oil diffuser during the operation. If there’s any assistance you need regarding our product/ service, please email us back anytime. We shall always respond you in 24 hours. Best wishes~ EQUSUPRO Customer Service ManagerDec 13, 2022 3:42 AMHello Karyn, Happy Holiday! We are grateful if we could receive your using experience in the future. Could you possibly share this shopping experience on the product page? Some of our customers have same problem but they donot know how to email us and how to solve this same problem. Your voice will be very helpful for them. Thanks a lot for your understanding and support! Best Wishes! EQUSUPRO Customer Service Manager

Re-purchased a Second Time Years Later
Bought this the first time Nov 2021, here I am almost 3 years later and buying the same one again. It has been great and worked wonderfully on a daily usage. On average, I’ve used it about 6 times a week, sometimes multiple times a day as I would have it on in the am and then refill it later in the day. I’ve been brutal with it as it has been with us while we moved and has never lost color, its lights, appeal, and use. The only reason I’m back again is because it stopped working correctly. When you fill up the reservoir, below the middle piece on the base of the reservoir is a small circle that can be seen when you take the top plastic off. Under this middle piece is the fan motor and a small plastic circular piece (when we took it apart). This circular plastic piece is essential to keep that middle piece in place when you fill up the reservoir with water so it doesn’t spill out the bottom of the diffuser. That plastic piece broke and it leaked water/oil and burned up. We cleaned the circuit board but that circular plastic piece was already broken into pieces and wouldn’t allow proper use. We tried to Macgyver it with a plastic bottle top but no luck. All in all, this is a great diffuser that has withstood some beatings and lots of use. I’m happily buying another.

Excellent Quality Super Quite Beautiful Colors
This EQUSUPRO diffuser I purchased is truly an excellent quality item. The manufacturing is top notch. The glass on the otuside is heay duty and very attractive. It is super quite, easy to use, easy to clean, and the color options are great. It just slowly scroll through a wide varity of colors and then you just push the button on the exact shade of color you want or you can just push the button yourself to get the preset colorrs,. It also has normal and dim light settings. The timer buttons are easy to understand. The fact that its plastic parts are BPA free is excellent. It was really well packed and I am keeping the box that it came in for when I move. I puchased two because my space heaters dry out the air in the winter. I have them set on different colors in differnt rooms. Thank you very much EQUSUPRO for taking pride in manufacturing a high quality product!

Oh my goodness! Where to start?? I suffer from chronic insomnia where when it’s really bad I can average around half an hours sleep all night & for 4-5 nights. It can be a real killer…I have tried EVERYTHING…Anyway I stumbled across this gorgeous diffuser and thought ‘why not?’. So far the results have been astonishing. The last time I slept like this was before having my kids – 24yrs ago. I’m using Nikura’s ‘sweet dreams’ blend and have been out immediately as my lights off & getting 8-12 undisturbed hours sleep. I use the timer function to turn it off after an hour & if I get up to use the bathroom I put it back on for the same again. The diffuser is stunning to look at. The main cover is glass & so it makes a beautiful item on your bedside. The colour changes are extremely soft & cast a localised glow only. The rest of the room stays nice & dark and its amazingly quiet..to be truthful- I honestly can’t hear ANYTHING coming from it. So simple to use – you just gently pull the glass cover off, fill the water tank inside, add a few drops of the essential oil into the water & put the lid on followed by the glass cover…that’s it. Each water tank will last at least a good 2-3hours and it smells gorgeous! It looks MUCH more expensive than it is! My family all guessed the price when it arrived & they’re honestly thought it was between £45-£65 and were stunned when I told them the real price!A beautiful & item and so far my personal experience has been truly positive. I’d certainly encourage people who also have insomnia to give it a go…you never know – you might get the same results as me…I sincerely hope so. xxxxxx

I have been using this Essential Oil Diffuser for a while now and it has been fantastic. The ultrasonic system is a game changer compared to the old candle and heat methods; it diffuses the oils without burning them, allowing for a much better aroma experience.The design is not only functional but also beautiful, making it a great addition to any room. I love the variety of colors for the light—either I can choose my favorite or let it alternate, adding a lovely ambiance.I’ve used it daily for a while now, and it still works like new, proving to be reliable. I also gave two as gifts, and both recipients absolutely loved them. If you’re looking for a stylish and effective diffuser, I highly recommend this one!

Gorgeous & pretty coloured & highly effective aroma diffuser.Arrived within 48hrs of order.It is a great decorative piece when not in use & great diffuser when in use.Easy to use & set-up.Happy to recommend both the product & seller.